our resource library makes online banking even easier

We make it easy to enroll in online banking from your phone, laptop, or tablet. Simply download the app from Google Play or the Apple Store or click the link to enroll from your browser. Then follow the prompts for entering and confirming your email address and phone number and setting up two-step verification for your security. Read and agree to the terms and conditions, and you’re all set!

If you’ve already signed in for the first time, you can click on forgot password in the app or online banking sign in section. If you haven’t signed in for the first time, you’ll need to use the temporary password we mailed you. If you didn’t receive this temporary password or don’t remember it, you can contact our Client First Center or your local financial center.

Your security is our highest priority, and to protect your personal and financial information, we have strong encryption measures in place, and we recommend you set up two-step authentication and a PIN to supplement your password.

No, enrolling and using services both online and in-app are free¹ for First Financial Bank customers with a checking or savings account.

Please call us at 833.327.6370 or visit your local financial center and we will be happy to help you.

Yes, this is a security measure to ensure that only the user associated with your log in can access your accounts. If you suspect fraud on your account, please give us a call immediately.

Yes, you can easily search for specific transactions by using the "search" icon in the transactions section of the app. To begin, from the dashboard select the account you want to search then click on transactions.

You can view individual account activity by clicking on the the specific account you want to view. 

Once logged in to online banking, click the tile titled "Credit Cards" and click view details. This will automatically take you to our dedicated card management system where you can see transactions, pay your bill, and view your rewards.

Please call us at 833.327.6370 or visit your local financial center and we will be happy to help you.

If you accidentally selected using Authy for two-factor authentication, you can turn it off in the app or online banking by clicking on settings and then security. You can select “2-step verification” and remove Authy as an option. You can also configure a different option for authentication in this area.

If you use a password vault such as PassKey, you will need to login to it, delete the link to the old online banking, and create a new connection using the link secure.bankatfirst.com and your new username and password.

To apply for f1RST^® Balance Boost, click on your eligible checking account within the app. The account details menu will include “Balance Boost” as an option. You will need to click on this option and then hit apply on the next screen.²

If you’ve accidentally hidden an account or if an account isn’t showing up on your dashboard, navigate to the settings menu and then select First Financial Bank under the “Accounts” header. On the next screen you should see all the accounts linked to your name. Click on the account(s) that aren’t showing up and select “Display in online and mobile banking."

You can try using a different browser, or you can clear your browser cookies by pressing control, shift, and delete at the same time on your keyboard. This method will clear all your cookies, including non-First Financial websites.

Typically, electronic payments process within two to five business days and check payments take seven to 10 business days. Delivery times may vary, but when you schedule your payment, the estimated delivery date is noted on the screen for you.

Yes, when making a payment be sure to select More to view additional ways to apply your payment or include a memo. On the desktop select Pay and you will see additional options. On the app select Transfer to see options.

Currently, to view check numbers you will need to sign into online banking using a desktop computer. We are working to make check numbers available via the app as quickly as possible and will be provided the near future.

Yes. First Financial Bank never charges for any alerts we send you.¹

You can access up to $225 of the mobile deposit immediately if it’s deposited by 8:30 PM EST on a business day. You’ll receive an email confirmation to the email associated with your online banking account.

Yes, based on several criteria, there are daily limits to dollar amounts and number of checks you can deposit. Daily deposit dollar and count limits may vary and are subject to change at our discretion. For more information visit a local financial center or give us a call.

Yes, we don’t charge transaction fees for mobile deposits. However, data or message fees from your wireless carrier may apply.⁴

Checks should be kept securely for 30 days and then can be destroyed.

The money management tool makes it easy for you to set saving goals, whether it’s a short-term goal like putting aside money for a vacation or a long-term goal like saving for college or retirement. Simply set a completion date and your goal amount, and the tool will tell you how much you need to set aside each month. An easy-to-read trend bar shows you whether you’re on track to reach your goal.

Yes, it is completely free to use.

To connect your First Financial Bank account to QuickBooks, you’ll need to know your sign-in information with us. You’ll use this information within the QuickBooks app to link your accounts. For a full guide to adding accounts to QuickBooks, visit their help center page on adding external accounts. You can find the right bank by searching for First Financial Bank – OH NEW.

Please note: we offer both web and direct connect options for Intuit and Quicken products. If you choose to use direct connect, you’ll need to sign into online banking on a desktop computer and navigate to your security settings by clicking on the bottom left hand icon. From here, you will see an option to manage direct connections.

If you are having issues connecting to Quicken or QuickBooks you need to sign in to online banking or the app. Once signed in, navigate to the settings menu and then select “Security” and “Direct Connect (Manage)” to fully connect Quicken or QuickBooks.

If you previously had Quicken or QuickBooks connected to your account, you'll need to disable the previous connection before establishing a new connection. Please reference the QuickBooks set up guide for additional information.